E-Verify Account Compliance contacted us recently regarding their inability to contact one of our client employers directly because of outdated contact info. The employer had kept its contact info up to date with us but the contact info submitted at enrollment had become obsolete over time. We reminded E-Verify that the system does not allow us to update our clients’ contact information so we maintain that information locally.
That’s when the E-Verify rep explained that all E-Verify participants are required by the E-Verify Memorandum of Understanding to contact E-Verify Customer Support directly by email or telephone whenever contact info like the Primary Contact’s name, email address, or phone number changed. The requirement to keep contact info current with E-Verify has always been included in the MoU but E-Verify had, for years, allowed Employer Agents like Verifyi9 to handle that responsibility for the employer. Until now.
In keeping with our mission to make participating in E-Verify as easy as possible for employers, we have automated the process of confirming or updating your company’s contact info with E-Verify. Now, whenever you submit a Client Company Info Update, the Primary Contact’s name and title, email address, and phone number will be forwarded to E-Verify Customer Service on your behalf.
How to Submit an Update
To confirm or update your contact info with us and E-Verify, complete the Client Company Info Update form. Your Primary Contact’s information will be required on the first page while other equally-important information like addresses, hiring sites, federal contractor status, and more can be updated optionally on the second page.
The Primary Contact info will be sent directly to E-Verify; you will receive a copy of that email. E-Verify may or may not respond to ask you to confirm your email address. If they do, please respond promptly. We will confirm or update addresses, hiring locations, and federal contractor status within the E-Verify system.
Who Should Submit an Update and When?
Employers should submit an info update at least once a year, even if no contact info has changed. Doing so will “refresh” your account to keep it active when you’re not hiring and verifying new employees. We send a reminder to review and update contact info every six months.
You should also submit an update whenever any of the following info changes:
- Primary Contact name, email address, and/or phone number;
- Main phone number;
- Physical and mailing addresses;
- Hiring sites;
- Number of employees;
- Federal contractor status;
- Billing contact name and email address.
With the updated info update process, you can now list multiple email addresses to receive employee-related correspondence like verification results, TNC notices, etc.
Some information cannot be updated via the Client Company Info Update form. Contact us to update:
- Your company’s legal name;
- The Federal Employer Identification Number (EIN).